FAQ

Here are some frequently asked questions about Chambers & Beau personalised jewellery, but if you can’t find what you’re looking please contact us.

Lead time
Each piece of jewellery is hand stamped and constructed on receipt of payment. Please allow 2 weeks for the creation and postage of your item. We normally turn things around much quicker though so if you have a shorter deadline please let us know and we will try our best to meet it. Please remember that each piece is hand-stamped and imperfections add to the charm.

How to order
Please order through the eboutique. You can create your own combination, although if there is a particular combination that you would like that is not shown please get in touch and we will be happy to create it for you.
Please contact us on 07979 800441. We are more than happy to answer any questions or help give advice.

Stamping Information

PLEASE NOTE THAT THE TEXT IS HAND STAMPED LETTER BY LETTER USING OLD FASHIONED METAL PUNCHES. IT IS NOT MACHINE ENGRAVED AND WILL NOT BE PERFECTLY ALIGNED AND STRAIGHT. THIS ONLY ADDS TO THE UNIQUE CHARM.

Gift wrap

All items are beautifully presented in a signature velvet pouch and luxury gift box.

Returns/Refunds/Cancellations
Once your order is placed you have a 24 hour period in which to cancel if necessary. After this period if personalisation of your jewellery has already begun you will not be able to cancel your order.
Due to the bespoke personalisation of Chambers & Beau jewellery it is non returnable. However if you are unhappy for any reason we will do our best to accommodate. We want you to love your jewellery.
If a mistake has been made on our part (EG incorrect spelling) we will of course correct the error or refund if required.

Postage

All UK items will be sent standard royal mail first class at £2.50. We advise you to select the Special Insured option for all items over £50 (Royal Mail Special Delivery) at £7.50. All European and Worldwide parcels will be sent via a royal mail trackable service. Although this is a trackable service there is no guaranteed delivery date. Parcels normally arrive within 7 days.

If you would like a parcel sent via Fedex within a couple of days please get in touch as this can be arranged.

Please note that Chambers & Beau eboutique has no control over any customs or import duties that could be levied when the package reached your destination country and for which you might be liable.

Availability
Occasionally items will go on back-order. We will let you know as soon as possible if this occurs. We cannot guarantee availability of any design. Semi-precious stone shape and size (but not type) will be used based on the designers discretion as some stone shapes are not always available.

Cleaning and care
Polish all Chambers & Beau jewellery with a clean jewellery microfibre polishing cloth avoiding any gold plated areas.
Do not spray perfume or other solvents on to jewellery.
Always store your jewellery carefully after wearing.
Do not use silver dips.
Do not wear in the shower, in bed or whilst swimming.